At Madura88, we take the privacy of our players seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your information as a user of the Madura88 platform.
Data Minimisation
We collect only the personal data that is genuinely necessary to operate your Account, process transactions, verify your identity, and provide customer support. Nothing more.
No Third-Party Sale
Madura88 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used solely for the purposes outlined in this Policy.
256-Bit SSL Encryption
All data in transit between your device and our servers is protected using industry-standard 256-bit SSL/TLS encryption. Payment data is processed through PCI-DS compliant channels.
Your Rights, Respected
You have the right to access, correct, and request deletion of your personal data. You may also object to certain processing activities. Contact our support team to exercise these rights.
Transparent Cookie Use
We use cookies for essential Platform functionality, session management, and analytics. Our Cookie section explains each category and how to manage your preferences.
Defined Retention Periods
We do not retain your data indefinitely. Retention periods are defined per data category, in line with regulatory obligations and legitimate operational needs.
This Privacy Policy ("Policy") describes how Madura88 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data belonging to users ("Player", "you", "your") of the website located at https://madura88.cam and all associated gaming and sportsbook services.
Madura88 is committed to handling your personal data with transparency, integrity, and appropriate security. This Policy is designed to give you a clear, honest understanding of our data practices — not to obscure them behind legal boilerplate.
By registering an Account on Madura88, making a deposit, or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood these data practices. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which contain additional information relevant to your use of the Platform.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — including name, email address, phone number, IP address, device identifiers, or payment details. |
| Processing | Any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, or deletion. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this context, Madura88. |
| Data Processor | A third party that processes personal data on behalf of the Data Controller under contractual obligation (e.g., payment processors, cloud hosting providers). |
| Consent | A freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
| KYC | Know Your Customer — the identity and age verification process required under anti-money laundering obligations and our Terms of Service. |
| Cookie | A small data file placed on your device by a website, used for session management, analytics, and preference storage. |
For the purposes of this Policy, the Data Controller responsible for your personal data is Madura88, operating the Platform at https://madura88.cam under international online gaming licensing.
If you have any questions about how your personal data is processed, or wish to exercise any of your data rights as described in Section 11 of this Policy, please contact us using the details provided in Section 15.
Madura88 collects personal data across several categories, each serving a defined purpose. We do not collect personal data beyond what is necessary for those purposes.
Identity & Registration Data
Full legal name, date of birth, username, email address, phone number, and nationality — provided at account registration and/or during KYC verification.
Payment & Transaction Data
Deposit and withdrawal records, payment method identifiers (e.g., last four digits, e-wallet account reference), transaction amounts in MYR, and timestamps. Full card/account numbers are never stored by Madura88.
Gaming Activity Data
Bet history, game sessions, wagering amounts, win/loss records, sports selections (EPL, Liga Super Malaysia, UFC, etc.), and Mix Parlay combination records — used for account management and responsible gaming monitoring.
Technical & Device Data
IP address, browser type and version, operating system, device type, screen resolution, session duration, and referring URL — collected automatically when you access the Platform.
Communications Data
Records of live chat interactions, email correspondence with our support team, and any documents submitted for KYC purposes (e.g., government-issued ID, proof of address, payment method ownership confirmation).
Marketing Preferences
Your opt-in or opt-out status for promotional communications, bonus notifications, and game recommendation emails — stored to ensure we respect your stated preferences.
Madura88 collects personal data through the following channels:
We process personal data only where we have a lawful basis for doing so. The table below summarises the primary processing purposes and the corresponding legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact, login data | Contract performance |
| KYC identity & age verification | Identity documents, date of birth | Legal obligation; contract |
| Payment processing & fraud prevention | Payment, transaction, technical data | Contract; legitimate interest |
| Responsible gaming monitoring | Gaming activity, deposit/loss data | Legal obligation; legitimate interest |
| Anti-money laundering (AML) compliance | Identity, transaction, gaming data | Legal obligation |
| Customer support & dispute resolution | Communications, account data | Contract; legitimate interest |
| Platform security & abuse prevention | Technical, device, gaming data | Legitimate interest |
| Marketing communications (opt-in) | Email, preferences | Consent |
| Platform analytics & improvement | Technical, usage data (anonymised) | Legitimate interest |
Madura88 does not sell, rent, or trade your personal data to third-party marketers. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
7.1 — Service Providers (Data Processors)
We engage trusted third-party service providers to assist in operating the Platform. These providers act as Data Processors under our instruction and are contractually prohibited from using your data for their own purposes. Categories of service providers include:
7.2 — Legal Authorities
We may disclose personal data to regulatory bodies, law enforcement agencies, or judicial authorities where we are legally required to do so, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of Madura88, our players, or the public.
7.3 — Business Transfers
In the event of a merger, acquisition, sale of assets, or restructuring of Madura88's operations, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections and appropriate notice to affected players.
As an internationally operated platform, Madura88 and certain of its service providers may process personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with applicable data protection principles.
Such safeguards may include contractual data protection clauses, vendor security certifications, or processing restricted to jurisdictions with recognised adequate data protection frameworks.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of Account + 5 years post-closure | Legal / AML obligation |
| KYC documents | 5 years from submission or Account closure | Legal obligation |
| Transaction records | 5 years from transaction date | Legal / AML obligation |
| Gaming activity records | 3 years from last activity | Legitimate interest |
| Customer support records | 2 years from last interaction | Legitimate interest |
| Marketing preferences / logs | Until opt-out, then 1 year for suppression | Consent management |
| Technical / server logs | 90 days rolling | Security; legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
The Madura88 Platform uses cookies and similar tracking technologies to support essential functionality, improve user experience, and gather aggregated analytics. The following categories of cookies are in use:
You may manage cookie preferences through your browser settings. Disabling all cookies may prevent certain Platform features from functioning correctly. Note that essential cookies cannot be disabled while using the Platform.
Subject to applicable law and certain limitations, you hold the following rights with respect to the personal data Madura88 holds about you. These rights may be exercised by contacting our support team via the channels listed in Section 15.
Right of Access
You may request a copy of the personal data we hold about you, along with information about how it is processed.
Right to Rectification
You may request correction of inaccurate or incomplete personal data. This can also be done directly through your Account settings for basic profile information.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to overiding legal retention obligations.
Right to Restrict Processing
You may request that we limit processing of your data in certain circumstances — for example, while a rectification request is under review.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you may request a structured, machine-readable copy of your data.
Right to Object
You may object to processing carried out on the basis of legitimate interest, including profiling for marketing purposes. Objections are assessed on a case-by-case basis.
We aim to respond to all valid data rights requests within 30 days. Where requests are complex or numerous, this period may be extended by up to a further 60 days, with notice provided. We may request proof of identity before processing your request.
Madura88 implements a multi-layered approach to data security, incorporating technical, organisational, and procedural safeguards. These include:
Despite these measures, no internet-based system is entirely immune to security risks. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected players in accordance with our obligations under applicable law.
The Madura88 Platform is strictly intended for users aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the Account registration and KYC process.
If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, delete the data where permissible, and take appropriate remedial action. If you believe a minor has registered an Account on the Platform, please notify us immediately via the contact details in Section 15.
Madura88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. Where changes are material, we will provide reasonable notice via on-Platform notification or by email to your registered address.
The "Effective Date" and "Last Reviewed" fields at the top of this Policy indicate the date of the most recent revision. We encourage you to review this Policy periodically. The current version is always available at https://madura88.cam/privacy-policy.
Your continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, please discontinue use of the Platform and contact us to close your Account.
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact the Madura88 Data Protection team through the following channels:
If you are not satisfied with our response to a privacy concern or data rights request, you may have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction in which you reside. For Malaysian residents, data protection matters may be referred to the relevant competent authority as applicable under the Personal Data Protection Act 2010 (PDPA).
Have a question about how your data is handled? Our support team is available 24/7. Or head back to the Madura88 homepage to explore our platform.